Cancellation and Company Policies

1000 ISLANDS KAYAKING COMPANY POLICIES

Please read and understand these company policies.

Payment

We accept Visa and MasterCard, as well as traveller’s cheques or certified cheques. Do not send personal cheques in the mail. In order to register for a program, full payment is expected at the time of registration. Please book as early as possible to guarantee your spot!

Cancellations

A 25% administration fee will be withheld regardless of the reason you cancel a program.

Rentals | Guided Tours | Shuttle Boat Service

When cancelled with 48 hours of notice or more, a 75% refund will be provided. When cancelled with less than 48 hours notice, a refund will not be provided. If you are altering your dates with more than 48 hours notice, there will not be an administrative fee and you will receive a full credit towards the new date.

Weekend Camping | Courses | Kids Camp

When cancelled with 15 days of notice or more, a 75% refund will be provided. When cancelled with less than 48 hours notice, a refund will not be provided. If there is a waitlist and an appropriate substitute for the program is found, a refund of 75% will occur.

Evacuations

Any form of evacuation that ends your trip short for whatever reason, is financially your responsibility. We can assist in making quick and efficient evacuations, at any time, on your behalf. Most evacuations occur by water taxi service and cost approximately $50.00.

Insurance

1000 Islands Kayaking strongly advises you to check your current insurance coverage. We recommend you have adequate medical and personal injury insurance for travel in Ontario, Canada.

Personal Property

The 1000 Islands Kayaking Company will not be held responsible for lost, damaged or stolen property. Please take care to waterproof all your valuables. We can provide dry bags.

Physical Requirements

While our trips are not strenuous, good health is necessary. You must determine if your own fitness is appropriate. If you have any concerns, please call us or consult your physician before your trip. We can also provide you with our boat sizes and dimensions if you have any other concerns.

Forms » Waivers, Indemnification, Medical

In our confirmation package, you will find one Medical Form and one Waiver Form, per person.

If a minor (under the age of 18) is registered, then a waiver and an indemnification form must be signed and completed by the legal guardian or parent on behalf of the minor. Please take the time to read and understand the forms that you are signing. If you have any questions or concerns about the content, please do not hesitate to call our office.

Medical forms are to be completed and submitted to our office prior to your trip departure.

Waiver forms are to be completed at the launch site in the presence of a 1000 Islands Kayaking staff member.

Each participant will receive these forms well in advance of the departure date to ensure enough time to read and understand the forms they are signing.

Code of Conduct

The guides and participants of 1000 Islands Kayaking are expected to act and behave within a normal code of conduct when interacting with others on any trip. This includes persons, property and operations that are directly and indirectly affected by these trips.

Although the objective is to have fun and relax, we expect that the rights and treatment of others at any time on these trips will be respected. 1000 Islands Kayaking staff reserve the right to remove a participant from a program at their discretion for substance use, disrespectful or unsafe behaviour.

Rules and Regulations

Safety first. All participants involved with these trips will adhere to the safety rules and policies set out by the 1000 Islands Kayaking Company, its guides and staff.

RULES

  • No alcohol or recreation drugs while on trip.
  • No one will put another participant or themselves in harms way by ignoring the safety rules or the on water etiquette outlined by guides prior to departure.
  • We travel as a small group.
  • Do not stray from the group while on the water.
  • Do not intentionally rock or tip the boats.
  • Do not paddle ahead of the lead guide or fall behind the assistant guide.
  • PFDs (lifejackets) must be worn at all times when on water.
  • Footwear must be worn at all times.
  • Report any concerns or comments of any nature to your lead guide.
  • All participants are responsible for their own actions.
  • All legal guardians take full responsibility for minor(s) in their care.
  • Follow all instructions and regulations for a safe and enjoyable trip.
  • If you plan to leave the group, tell the guide your plans.
  • The guide has the final say.